REVIEWS POLICY

How we handle reviews

We ask customers who have bought from us to leave a review of what they bought. We want reviews to be honest and helpful to other shoppers.

Fake reviews

We do not write, buy or commission fake reviews, and we do not ask anyone else to. Staff, suppliers and people paid to promote us are not allowed to review our products without saying so.

Incentives

We do not offer discounts, gifts or other rewards in return for reviews. If this ever changes, we will clearly label any incentivised review.

What we publish

We publish reviews whether they are positive or negative, and we do not edit what customers write. We may remove a review if it contains abuse, personal information or content unrelated to the product, or if we reasonably believe it is fake.

Our star ratings

The star rating on each product is an average of the reviews for that product only.

Reviews of our shop

Reviews of our shop and services, such as haircuts and shoe fittings, are shown separately from product reviews and are labelled as such.

Concerns

If you believe a review is fake or misleading, please email us at info@littlebigheads.co.uk and we will look into it.

Last updated: 20 October 2026